Account Deletion

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How to Request Account Deletion for e-Neurons Health App

For Patients:

  1. Mobile App: Go to Chat→ “Request Account Deletion from chat form”
  2. Email: Send account deletion request to contact@e-neurons.com.ng with:
    • Your full name
    • Registered email/phone number
    • Patient ID (if available)
    • Reason for deletion (optional)

For Healthcare Staff:

  • Contact your hospital administrator directly
  • Or email contact@e-neurons.com.ng from your registered email

What Happens When You Request Deletion

Data That Will Be Deleted:

  • User account credentials (email, password)
  • Personal profile information
  • App usage data and preferences
  • Communication history (chats, messages)
  • Telemedicine session recordings*
  • Mobile app activity data

Data Retained for Legal/Medical Reasons:

  • Medical treatment records (as required by healthcare regulations)
  • Laboratory test results (maintained for clinical continuity)
  • Prescription and diagnosis history
  • Financial transaction records (for accounting compliance)
  • Billing and payment information (7-year retention required)
  • Clinical notes and vital signs

Processing Time

  • Account deactivation: Within 48 hours of request
  • Data deletion process: 7-30 days for complete processing
  • Medical data archiving: Immediate (as per healthcare standards)

Important Medical Data Notice

Why We Retain Certain Data:

  • Patient Safety: Complete medical history ensures proper future treatment
  • Legal Compliance: Healthcare regulations require medical record retention
  • Clinical Continuity: Preserves treatment history for ongoing care
  • Audit Requirements: Financial and medical audit compliance

Contact Information

For Data Privacy Concerns:

For Medical Record Inquiries:

  • Contact your healthcare provider directly
  • Or visit the hospital where treatment was received

Note: While we process account deletion requests promptly, certain medical and financial data must be retained as required by law and healthcare standards. This ensures patient safety and regulatory compliance.